Terms and Conditions
We want you to be as delighted with your jewelry from Roughdiamonds.dk as we were to create it. Below, you'll find the terms and conditions you agree to by using our website or purchasing a unique piece from our webshop or physical store. If you are not satisfied with your purchase from our webshop, you can follow our return and refund guidelines below.
These terms and conditions apply to consumers purchasing products from this webshop, owned and operated by Roughdiamonds.dk ApS, CVR no. 38479342, Bredgade 56 (hereinafter referred to as “Roughdiamonds.dk,” “we,” or “us”).
Cookie Consent
Cookies are small text files downloaded to your computer, mobile, or tablet when you visit a website or mobile application. They enable our website to recognize your devices. Cookies are used to make platforms functional, improve the user experience, and provide insights into website usage. This means that cookies may be stored by parties other than us.
Cookies are stored for varying durations. Session cookies only exist while you visit our website and are automatically deleted when you close your browser. Persistent cookies remain after the browser is closed and are used to recognize your device during future visits.
We use a Facebook Pixel on our website to show you relevant, unique jewelry when advertising on Facebook. The Facebook Pixel is a JavaScript code that triggers an image sent to a Facebook server. Facebook then returns a one-pixel image and places a cookie on your device. Facebook is responsible for protecting your personal data under the EU General Data Protection Regulation (GDPR).
You have the right to decide whether to accept cookies. However, rejecting cookies may affect the functionality of our website. To manage your cookie settings, follow the instructions in your browser, typically found under "Help," "Tools," or "Edit."
Purchasing from Our Webshop
When you place an order, you will receive an order receipt via email. However, this is not a binding agreement. A binding agreement is formed only when you receive a personalized order confirmation from Roughdiamonds.dk. It is your responsibility to ensure that all information you provide is accurate, as we do not validate it.
Payment in Our Webshop
All webshop prices are inclusive of VAT (25%) and include delivery as a service to our customers. Prices are displayed in Danish Kroner (DKK).
As of July 1, 2021, e-commerce purchases within the EU are subject to VAT based on the buyer's delivery country. Customers outside the EU will not be charged the Danish VAT of 25% but may be subject to local customs duties or VAT upon delivery.
We accept the credit cards listed on the payment page of our webshop. Payment is processed immediately upon issuing the invoice.
All credit card information is handled confidentially through our payment provider, Stripe, via an encrypted connection. We do not store your payment details, except for the postcode and country, which are required for invoicing and compliance with tax regulations.
Delivery
If your order is to be delivered to an EU country other than Denmark, the rules of free movement apply. You will be responsible for paying local VAT but no customs duties (the Danish VAT of 25% will be deducted). For orders outside the EU, the Danish VAT will be deducted, and you may be responsible for local customs duties or VAT.
All orders are delivered via FedEx, where possible. Free, insured shipping is provided for all orders.
If your order includes multiple items, it will be shipped when all items are available unless otherwise agreed.
Right of Withdrawal
You have the right to withdraw your purchase within 14 days of the delivery date. However, this right does not apply to custom-made or personalized items. You can return the item to the same address within 14 days after notifying us of the withdrawal. Return shipping costs must be covered by you.
Complaints
All products purchased from Roughdiamonds.dk come with a 2-year warranty. The warranty covers defects and flaws present at the time of purchase. If a piece of jewelry unexpectedly breaks within the warranty period, we will cover the cost of repair or replacement unless the damage is due to improper use, handling errors, alterations made by a third party, or gross misuse by the customer.
Data Protection (GDPR)
We respect your privacy and protect all data you voluntarily provide to us, in accordance with GDPR. When you make a purchase, your information is stored in a secure database and used to provide you with the best possible service now and in the future.
We never sell your personal information. All personal data is stored for internal use and is shared only when necessary, such as with our payment provider, Stripe, or delivery partners.
How to access, correct, restrict, or delete your personal data:
You have the right to access the personal data we hold about you, as well as to have it corrected, restricted, or deleted. To exercise these rights, contact us at Info@roughdiamonds.dk.
Complaints to the Danish Data Protection Agency:
If you have complaints regarding our handling of your personal data, you can contact the Danish Data Protection Agency at:
https://www.datatilsynet.dk/generelt-om-databeskyttelse/klage-til-datatilsynet/
Disclaimer
We cannot guarantee that our website is error-free or up-to-date at all times. We reserve the right to cancel orders based on incorrect information, including pricing errors.