Terms and conditions

 

Terms and Conditions
We want you to love your Roughdiamonds.dk-piece just as much as we loved creating it. Below you find the terms and conditions that you agree to when you purchase a unique piece of jewellery from our Web Shop. If you, however, are not satisfied with your purchase from our Web Shop then please follow our guidelines for returns and reimbursement below.

These terms and conditions apply to consumers who purchase products from this Web Shop, which is owned and run by Roughdiamonds.dk ApS registration no. 38479342, Bredgade 56 (hereinafter “Roughdiamonds.dk”, “we” or “us”).

Purchase

When your order has been placed, you will receive an order receipt by email, but this is not a binding order. This is not an order confirmation and we are not bound by your purchase order at this stage. A binding agreement is made between you and Roughdiamonds.dk when you receive a personal order confirmation from Roughdiamonds.dk. This is in case of an error or if the one-of-a-kind piece of jewellery has been sold in the meantime in the Hidden Boutique.

It is your responsibility to ensure that all information that you provide to us is correct, as we do not validate such information.

Payment
You cannot be invoiced for more than the amount you have approved and which appears on the order confirmation.

All prices shown on the Web Shop are including VAT (25 %) and delivery costs is our service to our clients. Prices are shown in Danish Kroner.

We accept the credit cards shown at the check out page of our Web Shop.

When using a credit card, payment takes place immediately upon invoicing.

We handle your credit card information with confidentiality. When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor, Stripe. Stripe uses and processes your payment information in accordance with their Privacy Policy. We do not store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations.

All customers paying by card are subject to validation checks. We reserve the right to delay any order if fraud is suspected.

Delivery
If your order requires delivery to another EU country than Denmark, the regulations regarding the free movement of products apply, so you will be liable to pay Danish VAT but no customs duty. If you order from outside the EU the Danish VAT will be refunded after the purchase from the original price and you may be liable to pay customs duty.

All products are delivered by Post Nord or Courier where possible.

If the order contains more than one item, we ship the order when all items are available unless other arrangement has been agreed upon.

Right of Withdrawal
You are entitled to withdraw from your purchase order within 14 days counted from the date when the products were delivered to you. You may exercise your right of withdrawal without stating any reasons by sending us a notification by e-mail.

Please note that you may not exercise your right of withdrawal by refusing to receive the product or by not collecting your product from the carrier.

Please send the notification of withdrawal to the following e-mail:
Info@roughdiamonds.dk

Please include your order number in the notification, so we can avoid delays and errors.

The right of withdrawal does not apply to products made/personalized to your specifications. This includes, but is not excluded to, custom made pieces or any changes at all made to the original piece, such as lengthening or shortening of chains or resizing of rings.

You must send back the product to the same address no later than 14 days from the day on which you communicated your decision to withdraw from the purchase agreement. 

We may ask for documentation showing, that the product(s) have been shipped before the expiry of the deadline.

International orders must be returned to us via courier service to ensure that they are protected and insured during transit. Return freights must be paid by you.

Any returns by delivery must be properly packaged. You are responsible for any incurred damages during the transportation of the products unless the product was mistakenly delivered to you or if the product was already damaged when it was delivered. You shall bear the cost of returning the product(s). It is not possible to determine the cost for returning the product(s) in advance as this depends on the weight of the package and choice of transportation etc.

Returned product(s) should be in good, undamaged condition. This includes the original box and signature Roughdiamonds.dk bag. You are, in other words, allowed to try on the piece of jewellery as you would in our physical boutique but you cannot take it in actual use. If the piece(s) has been worn beyond what is described above, we consider it as used, which means that you by withdrawal might only get part or none of the purchase amount back depending on the commercial value.

You are, therefore, liable for any diminished value of the product(s) resulting from the handling beyond what is necessary to establish the nature and functioning of the product(s).

All payments will be reimbursed no later than 14 days from the day you notified us on your decision to withdraw from your purchase. We, however, reserve the right to withhold payments until we have received the product for inspection.

Unless you have stated otherwise, we will reimburse you by using the same means of payment that you used for the initial transaction. We do not reimburse fees on the use of credit cards or other payment instruments.

If you wish to know more about your right to withdrawal, then please visit the official website of the Danish Competition and Consumer Authority: http://en.kfst.dk/Consumer

Complaints
There is a 2-year warranty on any products purchased from Roughdiamonds.dk. 

The warranty is the client’s right to complain about a piece that has defects or deviancies that was present when the product was sold. For the first six months of the warranty the burden of proof is with Roughdiamonds.dk and for the next 18 months it falls to the client. 

Should the piece of jewellery against all expectations break during the warranty period, the cost of repair or exchange is ours, except if the damage is caused by faulty use, handling errors, modifications by second party or gross misuse by the client, then the repair or exchange is not covered by the warranty. We professionally inspect the piece(s) of jewellery upon return and if we conclude the piece has in any way been misused or mishandled the repair must be paid by the customer regardless of the two year warranty.

Complaints of any nature should be directed to: Info@roughdiamonds.dk

When returning the piece of jewellery, please enclose your invoice number and a note stating the nature of your complaint.

Disclaimer
As with our diamonds, we cannot promise that our website will be free of mistakes, inaccuracies or typographical errors at all time. Neither can we guarantee that all information is up-to-date, as all our jewellery is one-of-a-kind. We may at any time amend the content of our Web Shop.

Roughdiamonds.dk always strive to display the right images, texts and pricing, but errors may occur. If you have been charged the wrong amount in the Web Shop, we will give you the option of placing a new order with the correct price or cancelling your order. We, however, reserve the right to cancel any order prior to dispatch should we find that the purchase is based on erroneous information, including incorrect pricing. In such case we will notify you by e-mail. If we are unable to contact you, your order will be cancelled automatically.

© Roughdiamonds.dk, updated on the 17th of October 2017.